Great Feedback from an Osteopath

By admin | Published: Posted on

“Dear Best Receptionists,

I want to keep thanking you for answering my phone for me and for making bookings/changes/cancellations. I get good feedback from my patients about how friendly and helpful you are.

It’s made such a difference to me having an electronic diary and remote receptionists to manage it for me.”

Fantastic Feedback from an Osteopath

By admin | Published: Posted on

“I really appreciate the emails you send me and the quick responses to my queries. Best Reception is sooo much better than my previous reception service. Thank you girls.”

 

– Feedback from an Osteopathic Practice in West Sussex

Feedback from a client currently trialling our service

By admin | Published: Posted on

“I’m extremely happy with how things are going so far! It is such a relief not to hear the phone ringing. I have both my landline and mobile phone directed through to you 24/7 and I feel like a weight has been lifted from my shoulders!”

Fab Feedback!

By admin | Published: Posted on

“I have recently had some great feedback from my clients saying how great you guys are. The last month I have changed and rescheduled a lot of appointments. I would like to say thank you for making my company run so smoothly.”

Friday Feedback

By admin | Published: Posted on

“I just wanted to tell you that one of my long term patients … who I saw yesterday asked me if I had changed reception services. She had called up to move her appointment last week and she says that she was greeted with real warmth on the phone, you were really helpful, and upbeat. it was the fact that she’d noticed a difference that made her mention (it).

So I thought I would pass it on, and give my thanks too. I have always been happy in changing from ********* to yourselves, and when patients pay compliments like this it makes me even more sure. So thank you, and keep up the good work.”

– Osteopathic Practice in County Durham

Ding dong merrily on high.. The many benefits of an outsourced reception over the Christmas period

By admin | Published: Posted on

 Hoorah, it’s officially December – Time to get the Christmas decorations down from the loft and stick that much loved Christmas compilation album on repeat! The excitement is growing day by day, but it’s not Christmas Day that’s in the back of everyone’s mind in the office – that place is reserved for the office Christmas party!

Once you’ve chosen from the set menu and picked out your favourite glad rags, you’re good to go and enjoy the annual festivities! But if you’re a business owner, there is one other important thing that is worth considering… Who is going to man your office and ensure your business remains uninterrupted during those early-closes and days off?

Outsourcing your reception to Best Reception is a great way to seamlessly keep your business ticking over during the festive period. By diverting your calls over to your very own team of virtual receptionists here at Best Reception, your callers will still be speaking to a live, friendly person who can either give the impression that they’re part of your company or can advise callers of your whereabouts. Your receptionists can even advise callers of turnaround time, (i.e. let them know how long it will be until you are available to respond) and so manage customer’s expectations. And we know it’s not just the Christmas party that requires cover over this busy time of year (it can often be the day after, too!) – we will be there for you if you need to pop out to a Christmas lunch or even squeeze in some last minute shopping. What’s best, you can divert any of your phones, including mobiles, to your Best Reception number.

We offer services for all types of business (see just a few of those here) and offer both short-term as well as ongoing call plans. So why not contact us today to see what we can do for you this Christmas?

 

 

Call Answering for Photographers

By admin | Published: Posted on

Being a photographer can be vary demanding, and can mean that you spend a lot of time out of the office on location, in the studio, liaising with clients etc. If a call is missed, a large majority of callers will hang up when they hear an answering machine – how many of those will end up trying back another time? The percentage is certainly not high! If it were a potential new enquiry calling; there is every chance that they would hang up and call the next company on the list. With this is mind can you really afford to miss out on calls?

Here at Best Reception we have a variety of photography clients who use our service and find it very beneficial to the running of their business; especially when they are in an appointment, in a meeting, out of the office or simply on the other line.  Our Services have become very popular with the photography industry, as many of them work on their own or in studios with only one other member of staff.

Whilst you are in and out of the office doing various photo shoots and other events, we can give callers all the information that they require in your absence, such as prices, upcoming events and lots more. We can hold an unlimited amount of information for you so if a customer has any sort of query we can answer it for you. You can inform us of what times you will be in and out of the office by taking advantage of our free diary management system; we can then accurately inform your customers of your whereabouts when they call in for you.

Another benefit of using our diary management service is that we can book your appointments for you – so if you would like us to schedule an event or a photo shoot while you are out of the office, we can do this. You can request specific parameters for your bookings and information that we need from your clients – We can even take payments to secure the booking!

So if you want to focus more on your projects and less on your incoming calls, callBestReceptionnow for a free, two week trial 01992 531000.

More great client feedback!

By admin | Published: Posted on

“I would like to say thank you to the team, for providing such a fab service which really has helped my clinic run smoothly.” – Osteopathic Practice in Southend

Fantastic feedback, way to go pink team!

By admin | Published: Posted on

“Out of 83 people I have surveyed in the past 6 weeks, 91% of people said they thought that the reservations  team were either good or excellent at handling the call.

This is simply for the way your girls handled the call, I also asked the ease of actually making the appointment – which isn’t down to you, so I think it’s fair to say you’re providing an excellent service.

I’m very pleased with that!”                                             – London Based Laser Clinic

Top 10 reasons to outsource your reception

By admin | Published: Posted on

Maintains a constant professional appearance

Having your calls answered by a professional and friendly receptionist really gives a great first impression to new enquiries; as well as providing existing clients with a sense of confidence that their calls are being dealt with efficiently. Your receptionists will always convey an exceptionally high standard of customer service, and will strive their hardest to reinforce your company’s professional image at all times.

Saves money

Outsourcing your reception is an excellent cost cutting measure. For all businesses, outsourcing your reception requirements will always be more cost effective than hiring in house staff – especially if your call volume requires more than one member of staff to manage your calls. Having an outsourced reception can save you money on other aspects of running a business too, such as paying out for line rental, holiday and sick pay and even things such as office furniture and stationery.

Free sales screening

Unlike many other outsourced reception companies, we will always try to screen your unsolicited callers to avoid them getting through to you and wasting your valuable time. Sales callers can often try every trick in the book to get through to the person they want to speak to, however here at Best Reception we are wise to their tactics, and will always do our best to ensure that they do not get through and disturb your day. And what’s more – you won’t be charged for a single one!

Simple diverts

We know that every company is not the same, and neither is the level of cover needed. As a result of this, we have quite a few divert options to choose from. You can choose to divert all of your calls, divert calls when you can’t answer, divert your calls when the phone is engaged, or manually turn your divert on and off for when situations arise in which you need your phone lines covered. Setting up or changing your divert is as simple as tapping a few numbers in to your keypad and so can be completed in a matter of moments when you need us most!

Your very own team of receptionists

All new clients are given their very own team of virtual receptionists; you will have the same team of five girls answering your calls from the day you start your trial, throughout your entire time with Best Reception. This enables you, as well as your clients, to build familiarity with the person answering the calls and maintains a constant point of contact for all your regular clients.

Ensure calls are dealt with professionally

Outsourcing your reception to Best Reception may cut costs, but we certainly do not cut quality! You will be assigned your very own team of virtual receptionists who are trained to a high quality of customer service, ensuring all calls are dealt with an efficient and professional way. If you’re still not sure, see what our clients have to say.

Tailor made service

At Best Reception, we do not believe in a ‘one size fits all’ call plan and so all plans are tailor made to suit your business’ wants and needs. We can do as much, or as little, as you require from us – from simply answering your phone and passing on a message, to taking payments and even calling your clients on your behalf. We’re also more than happy to take on your admin tasks such as mailshots and filing.

Diary management and bookings

Your virtual receptionists are not just limited to making and taking calls, we can also manage your diary for you. Whether it is booking, cancelling or rescheduling appointments, or simply checking your movements to answer your calls appropriately. You can take advantage of our free online diary system, or we can easily access yours via remote access, the choice is yours and completely flexible.

Short term cover

By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are answered in a professional and friendly manner when you are unable to answer them yourself. From one day’s cover to months at a time, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.

Last minute/ urgent situations

Urgent situations cannot be avoided, but they can be protected and covered. An outsourced reception is an excellent way to ensure your business runs smoothly when things don’t go as planned. For example; if you are called away on urgent business, we could get your line up and running and begin answering by the next working day (depending on the service you require).