Case study 4: Telephone answering service to take orders

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One of our clients, based in Cockfosters, use our telephone answering service to take orders for hand make gift baskets that are delivered to your door . Their Customers can call in and as well as taking down their order we can guide them through all the different arrangements that they do. The customers will tell us what they are looking for and for what occasion and we will give advice from information provided as to what is best. When customers call in we take the details of the order there and then and work out delivery charges for each and every order. With this company being a smaller company, they don’t have an online system we access to place the order.  What we do for them is take all the order details, such as the delivery and billing addresses, payment and the product or products they have chosen to order, then send them across securely. The baskets are then made up and dispatched by our client.

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