For one of our clients, who are a building maintenance company we have to accurately interpret what calls of theirs are urgent and handle them accordingly. Not only do we take messages for them, but we also speak to their tenants or owners of properties that are experiencing troubles, i.e. flooding, and raise call outs. What we do is obtain the relevant details and assess the urgency of their situation, and we can then send out a ticket immediately, either as an ordinary call out or a call out needing urgent action. This not only ensures that our client can deal with problem as soon as possible, but that it is accurately priorities for them.