Case study 14: Overflow Reception

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For one of our clients, who are a fully established hairdressers, based in London, we act as an overflow service for their in house receptionist. When their receptionist is busy on a call, or with a client, their lines are diverted to us ensuring that no call goes unmissed.  If callers would like to book an appointment, we take a message telling callers that the “other receptionist is currently using the diary”. However, if customers call in with queries, we are able to use information provided to deal with the call. For example, we can inform callers about prices, current promotions and directions. This allows the caller to not only feel like they are talking to a staff member in the salon, it also relieves the busy hairdressers of queries that we can handle.

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