Case study 11: Telephone Answering service for Specific requirements.

By | Published: Posted on

Every client is different, and they may have different specifications due to the size of their company. An example of this with one of our clients is a recruitment company that are based in a small office in Shropshire. They are a smaller company and we have fit our call handling to their specifications.
For example, we never put the caller on hold. We always say that ‘my colleague is on the other line’ unless they update their movements on their online diary to say otherwise. This is because of their small location, clients calling in would know that we could see them, so we would not need to transfer calls, or check if they are available.
Also, as they are a recruitment company, we need to take certain information from prospective candidates. The main thing is to ask them to send their CV over and say that one of the consultants will be in touch once they have had a look through. We also ask them what position or type of work they are interested in and where they heard if us.
We also will deal with prospective new clients, who are looking for us to help them recruit for a position. What we then do with these calls is take their details, along with a description of the job roll, and tell callers that a consultant will be in touch as soon as possible.

Leave a Reply