Best Reception – Setting up your Line

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Setting up your line with Best Reception couldn’t be easier! When you decide to go live with us the first thing we do is take a few basic details about your company, such as your company name, number, address, email address and what your company specialises in. You will also be asked how you would like us to answer and handle your calls. These details with then be added to our database of companies in order to set up your script and get under way.

As soon as you give us the information about your company and what you require, we will set up a phone line for you and you will be assigned your own locally sourced 01992 number to divert your calls to (DDI). However if you prefer we can also source 0800 numbers for you too!

This DDI will be assigned to your very own team of Virtual Receptionists, so whenever a call comes in it will go through to your own team of 4 receptionists to give a more personal touch.

Once we have set up your DDI number and your account code we will email you an application form to sign and fill in to make sure you are entirely happy with starting up with us and agree to all the terms and conditions.

Now it is time to set up your script! To start we need to link your DDI number to our call answering software so that as soon as that number is called our system recognises it and your script pops up. Then we get to work on the rest of the script and start adding all the other details such as the greeting, company contacts, call handling information and general company information.

When your script is all up and running we will let you know and you can start diverting your calls to us when you like!

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