“Out of 83 people I have surveyed in the past 6 weeks, 91% of people said they thought that the reservations team were either good or excellent at handling the call.
This is simply for the way your girls handled the call, I also asked the ease of actually making the appointment which isnt down to you, so I think its fair to say you’re providing an excellent service.
I’m very pleased with that!” – London Based Laser Clinic
Having your calls answered by a professional and friendly receptionist really gives a great first impression to new enquiries; as well as providing existing clients with a sense of confidence that their calls are being dealt with efficiently. Your receptionists will always convey an exceptionally high standard of customer service, and will strive their hardest to reinforce your companys professional image at all times.
Outsourcing your reception is an excellent cost cutting measure. For all businesses, outsourcing your reception requirements will always be more cost effective than hiring in house staff – especially if your call volume requires more than one member of staff to manage your calls. Having an outsourced reception can save you money on other aspects of running a business too, such as paying out for line rental, holiday and sick pay and even things such as office furniture and stationery.
Free sales screening
Unlike many other outsourced reception companies, we will always try to screen your unsolicited callers to avoid them getting through to you and wasting your valuable time. Sales callers can often try every trick in the book to get through to the person they want to speak to, however here at Best Reception we are wise to their tactics, and will always do our best to ensure that they do not get through and disturb your day. And whats more you wont be charged for a single one!
We know that every company is not the same, and neither is the level of cover needed. As a result of this, we have quite a few divert options to choose from. You can choose to divert all of your calls, divert calls when you cant answer, divert your calls when the phone is engaged, or manually turn your divert on and off for when situations arise in which you need your phone lines covered. Setting up or changing your divert is as simple as tapping a few numbers in to your keypad and so can be completed in a matter of moments when you need us most!
Your very own team of receptionists
All new clients are given their very own team of virtual receptionists; you will have the same team of five girls answering your calls from the day you start your trial, throughout your entire time with Best Reception. This enables you, as well as your clients, to build familiarity with the person answering the calls and maintains a constant point of contact for all your regular clients.
Ensure calls are dealt with professionally
Outsourcing your reception to Best Reception may cut costs, but we certainly do not cut quality! You will be assigned your very own team of virtual receptionists who are trained to a high quality of customer service, ensuring all calls are dealt with an efficient and professional way. If youre still not sure, see what our clients have to say.
Tailor made service
At Best Reception, we do not believe in a one size fits all call plan and so all plans are tailor made to suit your business wants and needs. We can do as much, or as little, as you require from us from simply answering your phone and passing on a message, to taking payments and even calling your clients on your behalf. Were also more than happy to take on your admin tasks such as mailshots and filing.
Diary management and bookings
Your virtual receptionists are not just limited to making and taking calls, we can also manage your diary for you. Whether it is booking, cancelling or rescheduling appointments, or simply checking your movements to answer your calls appropriately. You can take advantage of our free online diary system, or we can easily access yours via remote access, the choice is yours and completely flexible.
Short term cover
By diverting your incoming calls to Best Reception for a short period of time, you can ensure that your calls are answered in a professional and friendly manner when you are unable to answer them yourself. From one days cover to months at a time, we will happily to provide you with the same, high quality, full range of services that we would provide to long term clients.
Last minute/ urgent situations
Urgent situations cannot be avoided, but they can be protected and covered. An outsourced reception is an excellent way to ensure your business runs smoothly when things dont go as planned. For example; if you are called away on urgent business, we could get your line up and running and begin answering by the next working day (depending on the service you require).
Here at Best Reception we have a vast amount of experience dealing with a wide variety of businesses, from osteopaths, and restaurants, through to accountants, private hospitals and clinics.
No matter what type of business you run, we can tailormake our service to your companys requests. We can take bookings for you, take messages or we can simply put your clients calls through to you. You can have a telephone number of your choosing or we can simply use your current number landline or mobile.
We make all scripts to your specific requirements – an unlimited amount of information can be held about your company: for example opening hours, directions, prices and any other information you may like us to have. We have an online booking service where we book appointments or you can use this just for your daily updates. If you are going into a meeting for a couple of hours and would like us to inform your clients, add this to your diary and we will automatically add it to your script.
This is a service that a lot of our clients find extremely useful – callers expectations can be managed, and having this information helps with the illusion that we are based in your office!
Your telephone number is imperative to your business, as it is one of the main points of contact for your clients to get in touch with you. There are many different types of numbers to choose from, but most numbers can prove difficult to obtain. Here at Best Reception we can supply your service with a number that best suits you, your business and your clients.
0845 is one type of number that we can offer. These numbers appeal to a nationwide audience as they are non-geographical and also very well known numbers that are often used by trustworthy/ established companies. Using this type of number will not cost your clients a penny, encouraging them to call in and so can potentially lead to more business and an increase in revenue.
If you require a London number, these are exceptionally hard to source. 0207 and 0208 numbers are very popular but can cost around £100 as Ofcom have stopped supplying them. We suggest having an 0203 number if you require a London number – these are up and coming London numbers that cover the whole city.
Another option is an 033 number, which are the new 0800 numbers. They are of great benefit to your clients as the cost to these numbers are the same as calling a landline, and are often included in inclusive minutes on mobile phone contracts, unlike potentially costly 0800 numbers.
There are many benefits to choosing your own telephone number, and the number can be yours within minutes! If you would like to know more, simply call 01992 531000.