Some of our best feedback yet!

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“Bless you for you wonderful cheery voice and help…. Much appreciated… think I would have gone mad without all you lovely girls… thanks for being there!!” – Beauty Clinic in Surrey

Excellent feedback from a holiday cover client!

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‘I have to thank you and your staff  for a splendid job well done. I really appreciated the speed with which you were able to respond for my urgent plea for help, just hours before my departure. I greatly appreciated your email updates on activity, and the diary you set up. All of my patients, on questioning, were under the impression that they were talking to someone here in my clinic, and had no idea that they were dealing with your service. I will happily use your services again, should the need arise, and will have no hesitation in recommending you to others.’ – Physiotherapist in Reading

Starting Up A New Business

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Starting up a new business can be daunting, trying to make sure everything goes smoothly as we,, as building up a client base can be stressful. Adding to that stress can be the telephone ringing, especially when tied up in another task or on another call. The effect on your business that missing a call may have could be catastrophic, as the caller may be a big new enquiry who does not wish to leave a voicemail, so simply hangs up and calls the next company on the list. However if they called up and went through to a receptionist, who was efficient and friendly, and put them through to the relevant person or gave them the relevant details and handled their enquiry, they would feel satisfied from the call and would happily use your services again in the future.

You may alternatively be starting a business whilst still at a current job, needing a company specifically tailored to your day to day needs. Best Reception can flex to answering the phone how you want, and when you want as you can divert the calls whenever you wish. This can save you much needed stress of missing calls whilst otherwise occupied, meaning your new business can start off professionally and successfully.

Just as your new company will evolve and may have changes as your business progresses, our service can change as much as you need, including the call plans for when your call volume changes, to always make sure you are getting the best deal. You may also begin to employ new people for your company, with specific call handling for each individual (e.g messages emailed, send via text, calls put though etc), so having out reception service that can easily add new contacts and change the way we answer your calls from day to day would be highly beneficial.

So what are you waiting for, call Best Reception today to arrange a free trial and find out more.

Why Best Reception?

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When searching for a reception service for your company, you want something you know that you can rely on and something that satisfy your reception needs, Here at Best Reception we go out of our way to make sure that we can do everything we possibly can to make your company give off the best first impression possible.

We start by answering your company’s calls in your name with your preferred greeting. We can then direct the call however you wish, we can take messages or put the calls straight through to you, even screen the calls for you if they are unwanted or sales calls depending on what is going on in your day – we completely work it around your schedule and will happily change it on a day to day basis.

Best reception not only answer calls but if need be we are happy to help you out with any admin tasks that you may need doing for your company.

So to start you free 2 week trial today give us a call on 01992 531000

Call Answering for Private Practices

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The cost of losing out on new business can affect your company dramatically during these economic times, and an outsourced reception is one of the most efficient ways to help prevent this. If a new enquiry were to call your company and go through to an automated voicemail, what are the chances they would wait around for a call back?
Whether you run a small private practice, or one that sees hundreds of patients, it is not always practical or even possible to answer all of your calls. Here at Best Reception we have various private practices who not only use us because of our online booking system, but also to ensure that potential new enquiries are not missed and existing clients are catered to in the professional and friendly manner they expect.
Our aim is to blend seamlessly into the day to day running of your practice, achieved by answering your calls in a way that suits you and your practice. With the right knowledge to hand, your receptionists can give over the phone advice including prices, appointment lengths and even details on what their treatment will consist of. If requested we are also more than happy to book your appointments for you when you can’t, either using our free online diary system or your own booking system via remote access.
All of our services are tailor made to meet your requirements – so whether you are an osteopath, podiatrist, dentist or anything in-between, we are sure we have a service and a call plan to suit you!

All Kind of Bespoke Services

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One of the most important services offered by any reputable telephone answering company other thananswering the phone will be their bespoke services. Here at Best Reception weare extremely flexible, no task is too big or too small for us to undertake or complete.  This can be anything that yourcompany may require from

 Sorting out your post
Taking messages
Taking bookings
Diary management
Placing orders for you
Admin Work
Drafting CV’s
Forwarding Fax’s
Rearrange Appointments
Call backs

 

Offering a variety of services that will suit any company big or small is an asset that we pride ourselves on; as we want to do the best we can for your company. It makes us different from everyone else. By having two small teams we are able to deal with any kind of service quickly and efficiently as soon as they come in. No
matter how big or small the task it is we always do our utmost to take it on.

What are the advantages in using a telephone answering service for my company?

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Every business, no matter what size they are or sector they work in, have one very crucial aspect in common. The telephone is generally the first point of contact for any potential customer or client, so creating a perfect first impression, for any business, is essential.  What’smore, the businesses telephone line is vital in maintaining a high level of customer service with existing clients. Dealing with customer queries and even complaints quickly and efficiently is key in running a successful business. It is for these reasons, and many more, that telephone answering services are becoming a vital addition to many businesses of all varieties
It is worth noting here also, that if you have never dealt with a telephone answering service before, there are a few myths that need to be dispelled. The image often conjured up when thinking of a telephone answering service is one of a non UK based centre, filled with thousands of operators, but this is simply not the case. Best reception for example is a small company, with all receptionists based in a local office in Hertford. We pride ourselves on offering a professional, friendly and bespoke service suited to your company.

Creating a professional impression for your company

Outsourcing your reception will do exactly this. Your calls will be answered in a professional manner and will instantly give callers a great first impression of your company. By having a human operator at the end of the phone, instead of a call waiting message, busy tone or even constant ringing, will speak volumes for the professionalism of your company.

Keeping up a high standards of customer service

For any business to succeed, it is essential to maintain a good rapport with existing clients, and a telephone answering service can help you do exactly this. By keeping the line of communication flowing smoothly when day to day schedules take youaway from the phone, your receptionists will manage caller’s expectations. Whether your receptionists inform callers of your movements, or deals with customer requirements directly, your callers will be reassured that their requirements are being dealt with.

Excellent cost cutting measure for all types of  businesses

Outsourcing itself is an excellent cost cutting measure. For all businesses, outsourcing your receptionist requirements will always be more cost
effective than hiring in house staff, especially if you need a greater number of staff to manage a high volume of calls. However, outsourcing does not mean that you sacrifice quality. It is so seamlessly done that caller’s will have no idea they are not dealing with staff directly based in your office!

Providing more than just a telephone answering service

Any reputable telephone answering service nowadays will offer much more than just telephone answering. They will aim to become an extension of your company by providing any bespoke service you may need, from order taking, dealing with customer questions queries, to booking in your clients and managing your diary! These are only a few examples of what can be done for you; telephone answering services aim to provide you with so much more than an operator to answer your calls. If you wish, they will provide you with a receptionist team who will aim to complete any task you require.

Great client feedback!

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“Cant imagine how you all do what you do…. I think you all are amazing…

And I have had some great comments from people who were surprised you weren’t here when they arrived!”  –  Some fantastic feedback from a Beauty Salon in Surrey