“Bless you for you wonderful cheery voice and help . Much appreciated think I would have gone mad without all you lovely girls thanks for being there!!” – Beauty Clinic in Surrey
‘I have to thank you and your staff for a splendid job well done. I really appreciated the speed with which you were able to respond for my urgent plea for help, just hours before my departure. I greatly appreciated your email updates on activity, and the diary you set up. All of my patients, on questioning, were under the impression that they were talking to someone here in my clinic, and had no idea that they were dealing with your service. I will happily use your services again, should the need arise, and will have no hesitation in recommending you to others.’ – Physiotherapist in Reading
When searching for a reception service for your company, you want something you know that you can rely on and something that satisfy your reception needs, Here at Best Reception we go out of our way to make sure that we can do everything we possibly can to make your company give off the best first impression possible.
We start by answering your companys calls in your name with your preferred greeting. We can then direct the call however you wish, we can take messages or put the calls straight through to you, even screen the calls for you if they are unwanted or sales calls depending on what is going on in your day we completely work it around your schedule and will happily change it on a day to day basis.
Best reception not only answer calls but if need be we are happy to help you out with any admin tasks that you may need doing for your company.
So to start you free 2 week trial today give us a call on 01992 531000
The cost of losing out on new business can affect your company dramatically during these economic times, and an outsourced reception is one of the most efficient ways to help prevent this. If a new enquiry were to call your company and go through to an automated voicemail, what are the chances they would wait around for a call back?
Whether you run a small private practice, or one that sees hundreds of patients, it is not always practical or even possible to answer all of your calls. Here at Best Reception we have various private practices who not only use us because of our online booking system, but also to ensure that potential new enquiries are not missed and existing clients are catered to in the professional and friendly manner they expect.
Our aim is to blend seamlessly into the day to day running of your practice, achieved by answering your calls in a way that suits you and your practice. With the right knowledge to hand, your receptionists can give over the phone advice including prices, appointment lengths and even details on what their treatment will consist of. If requested we are also more than happy to book your appointments for you when you cant, either using our free online diary system or your own booking system via remote access.
All of our services are tailor made to meet your requirements so whether you are an osteopath, podiatrist, dentist or anything in-between, we are sure we have a service and a call plan to suit you!
One of the most important services offered by any reputable telephone answering company other thananswering the phone will be their bespoke services. Here at Best Reception weare extremely flexible, no task is too big or too small for us to undertake or complete. This can be anything that yourcompany may require from
Sorting out your post
Placing orders for you
Offering a variety of services that will suit any company big or small is an asset that we pride ourselves on; as we want to do the best we can for your company. It makes us different from everyone else. By having two small teams we are able to deal with any kind of service quickly and efficiently as soon as they come in. No
matter how big or small the task it is we always do our utmost to take it on.
Every business, no matter what size they are or sector they work in, have one very crucial aspect in common. The telephone is generally the first point of contact for any potential customer or client, so creating a perfect first impression, for any business, is essential. Whatsmore, the businesses telephone line is vital in maintaining a high level of customer service with existing clients. Dealing with customer queries and even complaints quickly and efficiently is key in running a successful business. It is for these reasons, and many more, that telephone answering services are becoming a vital addition to many businesses of all varieties
It is worth noting here also, that if you have never dealt with a telephone answering service before, there are a few myths that need to be dispelled. The image often conjured up when thinking of a telephone answering service is one of a non UK based centre, filled with thousands of operators, but this is simply not the case. Best reception for example is a small company, with all receptionists based in a local office in Hertford. We pride ourselves on offering a professional, friendly and bespoke service suited to your company.
Creating a professional impression for your company
Outsourcing your reception will do exactly this. Your calls will be answered in a professional manner and will instantly give callers a great first impression of your company. By having a human operator at the end of the phone, instead of a call waiting message, busy tone or even constant ringing, will speak volumes for the professionalism of your company.
Keeping up a high standards of customer service
For any business to succeed, it is essential to maintain a good rapport with existing clients, and a telephone answering service can help you do exactly this. By keeping the line of communication flowing smoothly when day to day schedules take youaway from the phone, your receptionists will manage callers expectations. Whether your receptionists inform callers of your movements, or deals with customer requirements directly, your callers will be reassured that their requirements are being dealt with.
Excellent cost cutting measure for all types of businesses
Outsourcing itself is an excellent cost cutting measure. For all businesses, outsourcing your receptionist requirements will always be more cost
effective than hiring in house staff, especially if you need a greater number of staff to manage a high volume of calls. However, outsourcing does not mean that you sacrifice quality. It is so seamlessly done that callers will have no idea they are not dealing with staff directly based in your office!
Providing more than just a telephone answering service
Any reputable telephone answering service nowadays will offer much more than just telephone answering. They will aim to become an extension of your company by providing any bespoke service you may need, from order taking, dealing with customer questions queries, to booking in your clients and managing your diary! These are only a few examples of what can be done for you; telephone answering services aim to provide you with so much more than an operator to answer your calls. If you wish, they will provide you with a receptionist team who will aim to complete any task you require.
“Cant imagine how you all do what you do . I think you all are amazing
And I have had some great comments from people who were surprised you werent here when they arrived!” – Some fantastic feedback from a Beauty Salon in Surrey