Having an in-house receptionist can be useful for putting calls through to the relevant departments and correct people, however you may find that the cost of an extra person working at the company is taking its toll. Would it be much more ideal if there was someone who could act as your switchboard service, but without the high price salary? If only there was a low cost, simple and easy way to have this service, without your callers even knowing that you do not have a front of house receptionist. There is! At Best Reception we can assist your clients in finding the correct person to speak to and putting them through, always in a friendly and professional way. This seamless process will leave your callers thinking they have spoken to a Receptionist at your front desk and ensure that they have had a helpful and pleasant experience when calling your company.
Alternatively, you may be experiencing a loss of calls when your main front desk receptionist is on the other line, having a lunch break, having a toilet break or off ill. The impact losing out on just a few calls can have on your business may be huge- especially if its an important client or a new enquiry calling, who may not be happy with going to voicemail and could even take their business elsewhere. Using Best Reception as an overflow service for when your in-house receptionist is unavailable will help to save you from ever missing an important call from a client again!
So why not experience the benefits of the Best Telephone answering service now – cut costs and increase business!
Here at Best Reception, many of our clients use our service when they cannot answer their calls themselves. Whether they are on the other line, simply miss the call, or have too many calls coming in at once, Best Reception provides them with an overflow telephone answering service to help ensure that calls do not go unanswered. This means that any potential new clients will not be greeted with a busy tone or an answering machine, and any existing clients will always be welcomed with a familiar voice.
Your bespoke service is achieved by us providing you with a tailor-made script that suits your companies every need. As a result; not only do you have the reassurance that your calls are answered; they are answered by a receptionist that is familiar with all aspects of your company. Your callers would never know that we are not based in house!
For companies that experience a high call volume, this can be extremely beneficial as it is more cost effective than hiring a team of in house receptionists to manage a high call volume. Whats more, outsourcing can also put your mind to rest if a receptionist is off work due to illness or any other unforeseen circumstances. We therefore we eradicate the usual staffing woes and are available to answer your calls from 8.00am -700pm Monday to Friday and 8.30am-5.30pm Saturdays. Our service is equally as beneficial for smaller businesses, as we can answer your calls when ever you are otherwise occupied with the day to day managing of your business. We can inform your callers if you are out with clients, in meetings or just generally unavailable and manage their expectations accordingly. Whats more, when only receiving a small call intake it is not cost efficient to employ an in-house receptionist so by outsourcing your reception to us you can cut costs without compromising on quality.
Trying to deal with support enquiries at the same time as answering the phone may be a stressful task, and you may notice that you receive an influx of calls. You may find that you have to keep stopping with the task at hand to answer the phone. Wouldnt it be much easier if you could get on with the task at hand and not have the annoying ring of the phone? This ideal stress-free situation could be your everyday working environment with the telephone answering service from Best Reception.
Your callers do not even need to know of your outsourced reception, this is done so seamlessly that your callers will think we are based in your office. We will always take a name and number for you, however if you provide us with information on your company, we can answer any questions that your callers may have. We will also take note of any information you would like us to obtain from the callers, such as the problem they are having, machine models and serial numbers, and if applicable, a company name.
If you would like we can also provide extra services. For example one of our clients likes us to log calls on their system, so they can keep a track of all support issues and deal with them accordingly. Or if you would prefer we can simply email the message to you with all the relevant information needed so you can deal with the issue.
We can also book call outs for you. Simply share your diary with us or provide us with the log on details and we will be able to arrange a call out with your client as soon as they call in, guaranteeing you their business as they will have an appointment booked in on their first point of call.
So what are you waiting for, call Best Reception today for more information and to start a free trial so we can begin supporting you.
If you run your own business you will be aware that it is not always convenient to answer all of your own calls, and as your business grows and develops hiring a receptionist may be something you will have to consider. And although hiring an in house receptionist to deal with your calls is extremely beneficial to the running of your business, there are other, more cost effective, options available to you. By using Best Receptions call answering services you can help to ensure that you never miss out on vital business calls, for a fraction of the cost of hiring an in-house receptionist!
There are obvious reasons why outsourcing your reception would be a cost effective alternative to hiring an in-house receptionist; for example, the amount paid on a yearly salary, holiday entitlements and other in-house staff benefits. These are all unnecessary expenditures you can avoid with an outsourced reception.
With an in-house receptionist, it is almost inevitable that some calls will go unanswered during peak times, which may lead to you missing out on essential new business. But by outsourcing your calls to your very own team of virtual receptionists, you can provide your office with vital back-up at busy times. Outsourcing your reception also ensures that during periods of low call volumes you are not paying out for unnecessary staff.
Here at Best Reception we also offer a free sales screening service, which means your time is not wasted dealing with pesky sales calls. If you are currently struggling to keep on top of the everyday tasks within your business, you will know that there is nothing more irritating than pointless sales calls wasting your time and therefore your money.
So why not make the most of your business and start saving money today- Give Best Reception a call to arrange your own free trial so you can see just how helpful we can be!