Setting up a line with Best Reception couldn’t be simpler!

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You may be currently experiencing the stress of running a business and juggling calls and new enquiries whilst trying to get a million other things done. The thought of having a professional, friendly and helpful receptionist service answering your phones may sound like such a great idea, but having to set up the line and going through the long process of explaining what your company does, sorting out paperwork and the hassle of setting up a script may seem almost not worth it. However, Best Reception provides an easy and quick set up of your script, with no set up fee and a trouble-free service, you have nothing to lose!

We simply obtain a few company details to create a script that your very own team of professional receptionists can use whilst on a call for you. We do all the setting up; we set up your script and provide you with your own line (which will include your very own local Herford number). We also set up any extras for you such as texting, a diary service or even an out of hour’s voicemail if required. All you need to do is tell us what it is you require from our service, such as message taking or a switchboard service, and we will set up all the rest.

Yes setting up a line with Best Reception really is that simple, just a few details about your company and what it is that you require, and you will have an ideal team of receptionists working to provide you with the best service as soon as we set up your line and script. Minimal effort from you and no set up fee, resulting in a stress free business? What are you waiting for, call Best Reception now!

Why we offer a free trial

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At Best Reception we are so confident that we can benefit businesses of all shapes and sizes that we now offer every new customer a free, two week, no obligation trial! This gives us a chance to demonstrate the many ways in which our tailor-made services can be of assistance to each and every business, and also gives the chance for new clients to see the benefits first-hand.

Our free trial is offered to all new customers with no obligation, and once the free trial begins many customers are surprised to see that we are so much more than just an ‘answering service’ as our virtual receptionist can cover a whole range of requirements, for example;

?        Booking appointments (& rescheduling/cancelling them)

?        Providing company information to callers

?        Taking payments

?        Order processing

?        Helpline services

?        Switchboard services

?        And a huge range more in order to provide a fully 3 dimensional service           to businesses of all types, whatever the requirement.

We’re also very proud of the fact that, after their trial has ended, most new customers comment on how their clients have no idea we are an external company!

A free trial not only enables your own team of virtual receptionists to get to know your company, it also allows us to see an accurate guide of your call volume. We can then use this to calculate and suggest the most appropriate call plan for your business, based on the actual amount of calls you receive, to ensure that you are getting the best possible value for your money. What’s more, if your call volume changes in the future (as your business grows perhaps), our flexible service allows you to change the call plan you are on.

Offering a free trial to all new clients has proven to be an immensely successful means of demonstrating how our business can benefit our new clients, and the vast majority of the people who use the trial go on to use us as their outsourced reception service on a permanent basis.

So why not set up a free trial with Best Reception today and find out how our service can benefit you?  It’s completely free and without obligation, so what have you got to lose?

 

Outsourcing your way through the economic crisis

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During these times of economic crisis, it is crucial for any business owner to implementmeasures to help ensure the stability and growth of their business. Headlines have recently been dominated with businesses reporting falls in profit margins;the royal bank of Scotland, Tescos and Argos are just a few examples of big high street chains that have recently reported expected job cuts or falls in UK sales. Now more than ever, it is vital to come up with a plan to ensure your business beats the economic crisis!

So how can outsourcing help?

Outsourcing of staff is an excellent cost cutting measure. Many businesses outsource phone operators to ensure that they are not employing staff that are surplus to requirement. Businesses who experience lower call volumes find that using an outsourced reception to answer these saves them valuable money. Outsourcing calls also provides valuable cost cutting measures for businesses with highcall volumes. Employing an inhouse team of staff to manage a high incoming call volume is an expense that many businesses cannot or would rather not pay. An outsourced reception can provide an extremely effective switchboard facility to manage any call volume required, and this service works incredibly well for companies of all sizes. The appeal of this service lies in one simple fact, an outsourced reception helps ensure that all of your calls are answered.

Why is this so important?

The importance of prompt and friendly call answering should be emphasised here. Every call made to your business could be potential new business, and on the other end of the phone is a potential customer or client forming their first impression of your company. Many potential new customers or clients will take their business elsewhere if greeted by a voicemail, engaged tone or if there call goes unanswered. Is this business that you can afford to lose? Your incoming calls can also be crucial in maintaining a good rapport with your existing clients; making sure their calls are efficiently dealt with is essential in keeping your existing customers. An economy in crisis creates an boom of competition, and the last thing that any business needs is existing customers or clients looking to your competitors for better customer service!

More than just call answering

Outsourced receptions these days have become just that, and not merely a call answering service. Yes they can answer your calls, but this is just one dimension of the service that they offer. Most outsourced services aim to provide you with the service that any in house staff member could bring to a company, from administration work to booking and managing appointments, taking orders and answering any questions callers may have. In other words, the outsourced reception can become an extension of your company.

Is the result of outsourcing sacrificing quality?

The simple answer to this question is no. The common perception of a call answering service, based in a foreign country, with
hundreds of different operators does not have to be the case. For example, at Best Reception, we are a small UK based company, and we pride ourselves on offering a bespoke service to each and every one of our clients. With a small team of receptionists, we aim to offer a service to the highest of  standards and we are so confident of this, we offer a 2 week free trial to demonstrate how we deliver this and how we can benefit your company.

Fantastic client feedback

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One of our clients, who was using our service for holiday cover for his podiatry clinic in Gloucestershire, came back to us with some fantastic feedback. He commented that he really “appreciated the speed with which you were able to respond to my urgent plea for help, just hours before my departure. I greatly appreciated your email updates on activity, and the diary that you set up.  All of my patients, on questioning, were under the impression that they were talking to someone here in my clinic, and had no idea that they were dealing with your service. I will happily use your services again, should the need arise, and will have no hesitation in recommending you to others”

 

Well done to all 🙂

 

Telephone cover for Snow Days

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If you are a business owner you will know that customer communication is crucial to the effective running of any business, whether it is taking the time to speak to an existing customer or securing the deal with those all-important new business enquiries. With the threat of snow fast approaching, could your business really afford to lose out on a day or so of business?

This is a question that many business owners will find themselves repeating over and over as the winter weather takes a turn for the worse and ensuring business continuity during the days when staff can’t get into work is vital for any business. Outsourcing your calls toBest Receptionmay be just the right answer for your business. With our flexible service, you can choose to divert all of your calls to us or just to answer your calls when you are not able to. Our virtual reception service can help to ensure you are prepared for any unanticipated circumstances that may arise, such as if your in house receptionist can not make it into work because of adverse weather.

This is something that is especially vital in the coming winter months with warnings of snow approaching. Within seconds you can divert your telephone calls to your team of receptionists; who will be ready to answer your calls, in your business name, with a greeting that suits you. 

Your receptionists are not just limited to answering calls; having your own team of receptionists means that we are able to plan your own tailor-made service, designed to suit you and your company’s individual needs, for ongoing or just one-off, emergency cover. Whether that means you want us to call your clients, re arrange or book appointments or simply answer your phones when you cannot,Best Receptioncan draw up a plan for you.

So don’t get stuck in the snow this year, give our friendly team of receptionists a call to see how our service can help to guarantee your business is supported when you need it most.