Independent Driving Instructor

By admin | Published: Posted on

Being an independent driving instructor in particular is a profession that can take you away fromyour phones. You will spend most of your working day out on the road, with your existing clients on driving lessons. This is why we have a large client base in this industry, as we provide a solution to ensure that all enquiries are dealtwith quickly and efficiently.

For many of our clients in this industry we use a free and easy to use online diary system, to book in lessons for their existing clients and new students, as well as reschedule lessons if required. Our clients have found that this not only keeps their existing clients happy by having their requirements quickly dealt with, but it also has significantly increased their clientele. This is because when their potential new students call in, they are always able to get through to a receptionist that can answer all of their questions and get them booked in, as opposed to being greeted by a voicemail or having their call unanswered.

Our sophisticated call handling software means that we can have easy access to a large amount of information, meaning that we can deal with questions and queries for you when you are out on lessons. For example, we can advise your callers on the prices of individual lessons, any bulk bookings you may do, the areas you cover, the type of car that you use, even information on booking theory and practical tests if you wish.

Client Feedback

By admin | Published: Posted on

One of our clients who run a PC support service have said that they are “delighted with your wonderful service, thank you so much. It couldn’t be going better!”

Well done to all virtual receptionists!

A day in the life of a virtual receptionist

By admin | Published: Posted on

Here at Best Reception there is much involved in the day to day life of a virtual receptionist. Although prompt answering of the phones is our main priority, we are also busy throughout the day with other admin work and various tasks to ensure the efficient management of the office.

In the mornings, we have a meeting, which involves briefing the team on new clients that have joined us and existing client changes. This is vital as it ensures that all of the virtual receptionists are aware of any changes, and also provides the opportunity to answer any questions or queries.

We also go through our online diary system so we are up to date with client movements throughout the day. We use a free system which allows clients to share their diaries with us, allowing us to keep their callers up to date with their availability.  We check these every hour throughout the day so if anything in their day changes we are aware.

We also listen to any voicemails which may have come in for clients in the morning and either action the caller’s requirements (i.e. we can call the person back and even book them in for an appointment) or we can send the details over to our clients.

During the day we carry out line tests so we know all diverts are working, sms tests to ensure our clients are receiving text alerts, and email checks to make sure all emails are promptly being delivered. This way we know our clients will never miss a call or a message.

We also prepare and carry out presentations everyday. Each day we take it in turns to present a company to the rest of the receptionists. We find this very effective in ensuring that all receptionists are confident with their company knowledge and know how to correctly handle calls to the best of our ability.

We also are constantly updating our scripts so we know that all contacts and information we have on there is correct, ensuring that we never give callers the wrong information. We will regularly email our clients with their script information making sure our system is up to date. Furthermore, we will also action client changes that come in on a daily basis, from new starters, new offices, right through to changes to call handling processes.

There is a lot more to Best Reception than answering your calls in a friendly and professional way. We all work as a team to ensure that all the day to day measures required to successful be the best telephone answering service for our clients, are adhered to.

More wonderful feedback

By admin | Published: Posted on

One of our clients currently trialing our service, who provide a PC support service in Hertfordshire, said they were “absolutely delighted” with the service and have seen a significant improvement in how their appointments are booked.

Another client of ours, who run a hotel in Cornwall, said that our receptionists are doing “a fantastic job”

Keep up the good work!! 😀

Client Feedback

By admin | Published: Posted on

“We would also like to thank you for giving us such good service over the last few years. It made running our business very much easier knowing that there was always someone very efficient to pick up our calls when we were not here! Please thank the girls from us for all their help”

 

Keep up the good work girls! 🙂

Diary Managment

By admin | Published: Posted on

Using a diary in the everyday running of your company can be a vital way of keeping your clients informed of your availability and scheduling in meetings/ appointments.

 At Best Reception we offer you your very ownFREEonline diary to use. Not only does this make your life easier as you can schedule in jobs and meetings but you can also share your diary with us. By blocking out periods in the diary and marking them as unavailable/ in a meeting or what ever it is that you may be doing we will be able to advise your callers of your movements, thus helping to create the illusion of an in house receptionist.

 You can update your diary whenever you like as we will check it regularly throughout the day so even last minute meetings you may get called in to we be picked up on and we can inform your callers.

Telephone Answering for Letting Agencies.

By admin | Published: Posted on

Here at Best Reception, we have many clients that deal in the property sector, one of these sectors are letting agencies.

By using an outsourced reception we help ensure that calls never go unanswered. Letting agencies find our service particularly useful when the team are occupied with viewings. Whereas normally during this time they may not be able to take calls we can insure that no calls are missed thus generating more potential business for you.

Not only can we take messages but we can provide you with all the functions of an in house receptionist. For example we can book potential tenants in for viewings, give our relevant information on the properties that are available and even register people with you by gathering all sorts of information including what type of property they are after and how much they are looking to pay per month.

So rather than employing a traditional in house receptionist why not use our out sourced reception and receive all of this for a fraction of the cost!!

Call Answering for Notaries

By admin | Published: Posted on

We have a client who uses our services throughout the day at different times as she is a notary and finds our reception service most helpful when in with clients. Without someone to take her calls she may be disrupted by the phone ringing when trying to deal with another client, this would seem unprofessional and the client may be put off by this. However with her own Best Reception team of virtual receptionists she can have peace of mind knowing her full focus can be on the client she is with at present.

Using Best Reception also helps having peace of mind as you know there is always a friendly yet professional receptionist there to answer your calls when you cannot. If there is a new client calling, they may simply hang up if they do not get a response or if they have to leave a voicemail. They may even then call another notary, causing you to loose your business. However using our call answering service we make sure we take details needed so you can follow up on a new enquiry.

With our current notary, we obtain the details needed for these new enquiries, such as what the type of document it is and also what country it is for. However we can attain any information needed for your business, helping you to call back any enquiries with ease.

This is by no means limited to notaries; whatever your business is we can obtain needed information, give you peace of mind that all enquiries are being dealt with by helpful receptionists and also save you time from being disrupted by having your phone ring whilst in with clients.

Call Answering for New Businesses

By admin | Published: Posted on

When starting a new business, we understand it can be difficult answer every phone call. By outsourcing your calls toBest Reception, you can ensure that none of your calls go unanswered; this means that none of your callers will be greeted with a voicemail, including potential new business opportunities! This is essential for your success as many new clients will find an answer phone off putting and may go elsewhere. So even if you are unable to get to the phone your calls will never go unanswered.

Not only can we help decrease your busy workload but by outsourcing your calls to us you business will automatically appear larger. We ensure that all of your calls are answered in a manor of your choice, by your team of professional and friendly receptionists.

Creating a respectable and reputable company is hard, especially in the current economic climate. Here atBest Reception, we understand that first impressions are vital in forming a successful business, that’s why we can guarantee your calls will be answered quickly and efficiently, and handled in a way that you want us to – saving you time to do other essential tasks.

As well as having all of your calls answered, you also receive an email including any information you ask us to obtain. This way you will know who has been calling you and what the call is regarding, allowing you to filter out calls that you do not wish to take.

Telephone Answering for PR Companies

By admin | Published: Posted on

All of our
clients find our service extremely beneficial to the running of their day to
day business. Within our clientele we answer calls for a company within the
marketing industry. They use us as a message taking service, within this
service we screen out cold calls. They find this a great way to improve their
time management. Here at best reception we understand how stressful running a
business can be and calls can be very time consuming which isn’t very
satisfying when the call is irrelevant to your company.

The marketing industry is extremely competitive these
days as there are many freelancers and companies to compete with. This is why
it is vital to ensure all of your calls are answered, as many potential new
enquiries will keep “shopping around” if they do not get through to you
straight away. Many callers will also be put off by a voicemail message or a
busy tone, and this is where your virtual receptionist comes in as we guarantee
to answer all calls in a profession and friendly manner.

Furthermore we offer you the choice of a shared online
diary. This means your company will be able to use a diary which we are able to
view. All of our clients find this extremely helpful as we can advise callers
on your day to day activities, informing them when they are likely to receive a
call back. This is a great help to both you and your callers as they will not
be waiting around for a call back and will not feel as though they should keep
calling in order to speak to someone.