Taking time for yourself

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In any line of business, it is not only vital for a successful business but also for your personal wellbeing that you find time for yourself. Many business owners or managers can be consumed by the day to day running of a business, and all too often feel the stress and strain as a result of this. However, it is not always feasible to employ help, having full time assistants can be very costly. This is why many businesses use an outsourced reception – it is a cost effect way to relieve their workload!

Having an answering service to take your calls, only during your busiest hours of the day if you so wish, could make all the difference to your workload. Having your callers greeted by a professional and friendly receptionist, allows you to not have to worry about missing calls. What’s more, you having complete control of your diverts means that you will be able to pick and choose when you need a hand!

Another example of how many of our clients utilise this service is our virtual reception booking service. Many of our clients use our online diary service to book and manage their appointments, whether they run clinics that we book clients into, or use our receptionists to manage their day to day appointments.

We understand the importance of representing your company. We therefore will always take the time to learn about your company and what you require from our service. We will set up a bespoke script for you and take the time to make sure we deliver the highest standard of service – therefore you will not need to worry about sacrificing quality by taking on a virtual reception.

Call Answering for Marketing Campaigns.

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Marketing campaigns such as mail shots or promotions on discount websites are becoming increasingly popular to entice new cliental to new and existing companies.

Using Best Reception call answering service will help you with the high volume of calls that may be due to advertising such promotions.

Many of our clients who are advertising marketing campaigns via websites, leaflet drops or mail shots are supplying us with a detailed description of these promotions so we are always prepared for any question or query that comes our way. We have found that our booking clients such as beauticians or osteopaths have many calls that come through within the hour of the promotion going live on websites.

Best Reception will supply your company with a dedicated team of four girls who will answer your calls quickly and professionally making sure no call is ever missed and handled in the most efficient way. Your 4 receptionists will revise your company so as soon as you start using the call answering service they will know your company and services to the best of their knowledge.

When using a marketing campaign, you may want us to obtain certain information regarding the promotion so when you discuss this with the client you are aware they have been recommended via a campaign and you have that certain voucher or unique codes to hand. Information we can take upon your request would be where they have seen the campaign, what codes are on the email or voucher and whether they have dealt with your company before.

At Best Reception you will have you own personal script so when a call comes through on your line all your current information regarding promotions will appear, this will be your decision whether you would like to disclose this or not.


Holiday Clients

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You may be planning to go away soon for an end of summer break, however running any business can mean this relaxing holiday can turn very stressful. You do not want your holiday disrupted with your phone constantly ringing, but leaving your phones at home knowing you may be missing out on new business or urgent matters.

Best Reception can save you this worry as we offer a holiday cover, so even though you may not feel as if you need a virtual reception service all the time, we may be of great help during your holiday period. We have many clients who every time they are away put their phones on divert to Best Reception and we can handle their calls, giving them ease of mind.

You can even tailor when we send the messages to you, for instance, you can receive emails as soon as the caller rings in, or you can have them sent to you at the end of each day. If you will not be checking messages at all whilst you are away, Best Reception can ring you if we have an urgent query so you know there will be nothing missed.

So why not make sure you holiday is worry free by arranging for Best Reception to take care of your calls while you are away and call us today.

Two Week Free Trial

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 Why not find out how using our telephone answering service could be a great asset to your company. Here atBest Receptionwe offer you a two week free trial without obligation. We believe that offering a free trial is a crucial part of being a reputable and successful telephone answering service, as we are keen to prove, at no cost to you, just how valuable we can be to your company!

To set your company up for a free trial, we like to make sure we have all the information we need to answer your calls to the highest of standards. This process will involve us setting up a script for you, containing information about what your company does, the staff you employ and how you would like us to answer your calls. We also understand that the concept of a telephone answering service is something that may be unfamiliar to you; therefore we will take the time to explain how it works, what we do and how it can benefit your company.

During your trial, we will handle your calls how ever you wish us to. We can transfer your calls to you directly, or take messages which are sent to youVIAemail and even SMS if you so wish. We can also set up an out of hour’s service for you for when your office is closed. You can have your calls answered 24/7 or have an out of hours voicemail set up.

If you decide to continue with our service, a two week free trial will give us insight into how many calls your business will handle in a month, and with this information we can then provide you with the most cost-effective call plan for your business!

Telephone Answering Service to take orders

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Here at Best Reception many of our clients use our telephone answering service as an order line, to process
orders for their customers. There are many ways in which we can do this, for example,
we can use online payment systems (i.e sagepay), a personal websites checkout
or we can just send you order information via email.

For many of our clients, this saves them valuable time as well as money! Letting best reception handle their order taking means their time can be better spent in other areas of running their business, and it is
also a cost effective way to have your very own sales team.

It is also vital for success that potential customers can reach you quickly (i.e. not be greeted by a call waiting message) and that their requirements are dealt with efficiently. What’s more, having a telephone
answering service as a customer order line also means you do not alienate any clientele that do not like to place orders online on unfamiliar websites, they will be able to call through to a team of friendly receptionists.

With one of our clients, they have provided us with a secure online payment system as well as access to their order database. As a result of this, we can place ordered quickly and securely for any customers that call in.
What’s more, we can also deal with customers enquiring about the status of their order, and make any amendments. If customers would like to know expected delivery dates, or if there order has been despatched, we can provide this information. We can also edit existing orders, if customers call in and they
would like to change what they have ordered.

This service works incredibly well for many of our clients, as it provides them with a cost effective customer service team to take their orders, as well as saving them valuable time to concentrate on other areas of
running their business.

Telephone answering service for Colonic Irrigation clinics

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One of our clients, who specialize in colonic irrigation, use our telephone answering service to provide their clinic with a full time receptionist. As well as booking and managing appointments, our receptionists also perform many administrative tasks, which significantly contributes to the successful running of the clinic. Having this service provides their clinic with a professional and friendly receptionist for half the cost of employing someone front of house.

For this client, we have provided them with a free online diary service to book and manage appointments. This system, which is not only cost effective but is also very easy to use, allows our receptionists to access the clinic diary and effectively book in new and existing clients. The diary also contains the clinic opening times and all the practitioner info to allow us to book in appointments quickly and efficiently.

Also, with this client in particular, many potential new clients will call in with various questions and queries about the treatment.  For example they may ask about prices, the advantages of the treatment, any side effects to be expected or how regularly they should have the treatment. As part of the service we provide, we have access to all of the answers to these common FAQ’s so we can efficiently provide clients with the information they require. This also helps ensure that time at the clinic is managed efficiently, as their time is not monopolized in areas where it is not most needed.

What’s more, we also take payments for upcoming appointments and place orders for products. Using a very simple online checkout, we can take deposit payments and even full payments for clients wanting to pay in advance. This clinic in particular also supplies various supplements to take after treatments, and our receptionists can take the orders for these.

Sourcing your very own Telephone Number

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As well as handling your calls in a professional, efficient and cost effective way Best Reception can also provide you help in choosing your business telephone number.

If you are just starting your own business you may be finding it difficult knowing how to get a good deal on a telephone number or even where to find one. Here at Best Reception we provide the perfect solution as we can source your very own number at a competitive price. Whether you are after a 0800, 0845 or a local geographical number we can help.

0800 numbers can be useful as it attracts more callers as anyone calling from theUKcan call for free. Therefore they are more likely to call you before another company without a 0800 number. Not only this but you will be able to represent your company throughout the whole country and if you move you don’t have that problem of changing your number.

However if you would rather appear as a local company you may be after a local geographic number, again we can simply provide one for you straight away so you don’t have to worry!

Whatever your needs might be Best Reception can find the perfect solution. Call us today to find out more.

Your Very Own PA

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Trying to run your own business can be hard work, so dealing with laborious tasks which take up your precious time such as sending out mail or other admin work can be frustrating. However hiring another person at your office who will do that work for you can be very costly. Why not save money and time by using Best Reception to take your calls and deal with admin work, just like having your very own PA but at a much cheaper price!


Best Reception can do admin work such as data sorting onto spreadsheets, formatting work such as cv’s, or any other tiresome tasks which may unnecessarily take up your time. If you need to send information to your clients why not use Best Reception to send this for you, or even use our office in Hertford as a mailing address.


Arranging your diary with client appointments is another way we can make sure you have spare time for more essential tasks. Simply let us know you’re available and we can fit in your clients to suit you. There’s also no need to arrange a complicated and expensive booking system, as we can easily log onto it from our computer or even share you diary with our Google diaries account for fast and simple booking.


We also can call your clients for you, providing a service which can rearrange your appointments or provide them with information they may need from you. For example if clients need to know particular information on a product of yours simply send a quick email to Best Reception and we will call them for you, saving you time and also presenting your business in a professional manner. This will also help your company to appear bigger as Best Reception can act as your own sales team.


So there is no need to waste anymore time dealing with tedious admin work and lengthy appointment bookings. Why not call Best Reception today for more information.

Client Feedback

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We are absolutely delighted that one of our clients, who are a recruitment agency based in Guernsey, have decided to continue with their service. They had originally only required 1 months holiday cover, but said that the service was “so helpful” that they could no longer be without it.

Well done to all of the virtual receptionists! 🙂

Out of hours calls

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Have you ever thought about what happens to your calls after office hours. Best Reception have a number of solutions that will help to suit your needs. We can offer to set up a voicemail service with your very own unique greeting. We can then even listen to your voice messages the next morning and call them back for you. However if you prefer we can forward the voicemails to you via email with the sound clip attached, this will be forwarded on at the time of the call so you can call them back at your convenience.

If this does not suit your needs, we can arrange a 24 hour service. This means your calls will be answered 7 days a week, 365 days of a year so no call is ever missed and you will always be provided with a professional and reliable service.

Alternatively we are here Monday to Friday8am – 7 pmand Saturdays8.30am-5.30 pmso if you’re hours are the typical 9-5 you may find our out of hours service particularly useful.