Benefits of a Telephone Answering Service for small businesses.

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Any owner of a small business will testify to the fact that managing the day to day workload can be very stressful. As well as dealing with all of your existing clients, you need to actively make sure that any potential new business that comes your way is not missed. However, this can be a problem if you are out of the office, with clients or on the other line. Many potential new clients will hang up if greeted by a voicemail or busy tone; – can you afford to miss out on potential business?

 Not only will Best Reception help ensure that you will never miss out on any potential business, but we can help create the image of a larger enterprise, by providing you with a professional and Friendly reception. 

 Whats’ more, we can be more than just an answering service. Using an online diary system, we can advise callers on your availability, (i.e meetings/client visits you may have).  Furthermore, we can use information provided to answer your callers questions, from pricing right through to details of services you provide.

Telephone Answering for IT Companies

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Here at Best reception, we have a large client based working within the IT Industry. Because of this, all of our virtual receptionists have a vast amount of experience handling calls for many different IT support companies.

 One of our clients are based in Hertfordshire, they are an IT support company. To handle their calls we need to take toner orders and log faults. This involves obtaining bespoke information from a variety of callers, such as the models of machines and serial numbers. We then direct the calls to the support team who can then deal with the enquiry further.  

          Another of our IT support companies are more focused on one particular piece of software, therefore we are fully aware of the programme and all the hardware that goes with. For this company we raise support tickets and send them through to the helpdesk.

          Here at Best Reception, we take the time to be more than just an answering service; we aim to become an extension of your company. Whether you simply require a bespoke message taking service or would like to use Best Reception as a fully fledged helpdesk, we can offer you a service tailor-made to suit your business!

 

 

How A Telephone Answering Service Can Save You Money This Year.

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Everyone is trying to cut costs this year without cutting standards, by using us at Best reception it is the best way to do so.

  By using our answering service here at Best Reception we help you to save money as we offer a fixed monthly price that is very cost effective when comparing it to hiring a full time Receptionist. Within the price not only will we handle all of your calls in a polite and professional way but we can also do all your admin work for you.

  We also eliminate the worry of your receptionist being sick or having time off as we delegate to you a team of receptionists who handle your calls so we will always be here to ensure every call is answered.

Can you afford NOT to use an answering service?

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In this current economic climate, many businesses have had to address a very important issue concerning the loss of business! Can your business afford to risk losing new customers or clients?
 Here at Best Reception, we understand that a missed call could potentially be lost business for you, and having a telephone answering service can ensure that you never miss out on potential new business again!
 When calling any company, many callers will be put off by an answering machine, busy tone or a call waiting message, and hang up the phone. However, using Best Reception’s telephone answering service will provide you with your own friendly and professional virtual receptionist, who will not only ensure that all your calls are answered, but make sure that every callers first impression of your company is a good impression!
 With this in mind, can your business afford to miss out on potential business, when Best Reception can provide your company with a perfect, cost effective solution!

Telephone Answering Booking Service

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A number of our clients have found using our booking service, to book and manage their appointments, invaluable to the running of their business. At Best Reception, we can offer you a tailor-made service to suit the requirements of your business!

By using our booking service, you clients will form a great impression of your practice, as your calls will always be answered by a professional and friendly receptionist. Furthermore, you will never miss out on potential business.

Our online diary system allows us to access your appointments, enabling us to book in your clients, view and modify appointments. Whether you are a sole practitioner, or a larger practice with multiple practitioners and locations, our online diary system is easy to use and will effectively manage your bookings. Alternatively, we can also log into an existing system you may have in place.

Furthermore, you can also provide us with an unlimited amount of information about your clinic, allowing us to advice callers on common FAQ’s if you so wish. For example, we can advise your callers about prices, treatment information and even directions to your clinic!