For one of our clients, who are a fully established hairdressers, based in London, we act as an overflow service for their in house receptionist. When their receptionist is busy on a call, or with a client, their lines are diverted to us ensuring that no call goes unmissed. If callers would like to book an appointment, we take a message telling callers that the other receptionist is currently using the diary. However, if customers call in with queries, we are able to use information provided to deal with the call. For example, we can inform callers about prices, current promotions and directions. This allows the caller to not only feel like they are talking to a staff member in the salon, it also relieves the busy hairdressers of queries that we can handle.
An example of the benefits of an outsourced switchboard can be seen with one of our clients, who are a large metal supplier.
Their company is made up of number of different departments, such as accounts, sales, dispatch, and goods in. Within these departments, they have a large work force, totaling over 80 employees.
As their outsourced switchboard, we guarantee that no call of theirs is missed. We also have easy access to all employees and departments, therefore being able to efficiently forward on calls to the relevant team. For example, with callers asking for sales, we follow instructions to always transfer the call. We only ask callers for their name and company then try all of the contacts within the sales team until we get a response.
All of the virtual receptionists have taken the time to extensively learn about the running of this company, therefore when calls come in, we can accurately assess the correct course of action. As a result of this, their callers would not know that we are not based in their offices.
When setting up your own business, it is very important to create the perfect first impression, to not only attract the necessary client base, but to also set your business off on the right track to success. When building the foundations of your business, and working to develop a rapport with your clients, a telephone answering service can provide you with the support that you need during this time. We can make your business appear larger than it may be, guaranteeing that your calls are always answered in an polite and friendly manner. We will also take the time to learn about your company and your potential clients, dealing with any queries when you cannot.
What ever your requirements, we will offer a tailor-made solutions to fit your business!
We have had one of our clients trialing our switchboard service comment this morning on how the service has already “completely changed the running of the business”, and that clients have already commented on the “professionalism of my receptionist”.
He stated, “by outsourcing my switchboard to Best Reception, aside from the immediate cost savings, the consistency and continuous upbeat and friendly persona of the receptionists creates an excellent impression for my business”.
Well done to all the virtual receptionists for their hard work!! Another happy customer 🙂
Using an outsourced reception as a switchboard for your company, what ever its size, will have a vast amount of benefits for your business. Whether you would like an overflow switchboard, to relieve your current working team, or you would like your entire switchboard based at a central location, we can fit whatever requirements you need.
We can guarantee that every call will be answered, by a professional and friendly receptionist.
Accurately direct calls to any department or person required. Our system will allow for an unlimited amount of contacts within your company.
Patch to landlines or mobiles if required. If you have offices in different locations then we can transfer calls to where ever they may be.
No need for specialised software or equipment; our system can easily be integrated into your existing systems and processes.
We have had one of our clients, who use our admin services for CV templates, email in a description of the service they receive from Best Reception as a reference for a potential new client. They have described the service as “prompt and reliable” and also said that they are “very happy with the service that we receive from Best Reception and will continue to use them for our overflow requirements”.
One of our long standing clients has provided a fantastic reference for our telephone answering service to one of our new clients.
He describes other call answering services as not taking the time to understand his company.
But then said that “Best Reception took the time to understand what I do and the sort of things customers would be enquiring about. As a result my customers get a first class service when they call and are unable to distinguish between Best Reception and my own front office”. He then says that he would “fully endorse their service and give them my unreserved recommendation”.
Well done to all of the virtual receptionists for their hard work! 🙂