Telephone Answering & Virtual Receptionist Services

Our Virtual Reception offers so much more than just telephone answering! Our friendly team are ready to show you how.

Appointment Booking Service

If you require appointment booking from your reception service, Best Reception are the perfect choice.  Our Best Receptionists have years of experience in booking appointments across many disciplines & using a wide variety of diary applications - So, we'll take care of your bookings, while you take care of your clients!

Your friendly team will do all they can to assist your callers with information regarding your services, pricing, directions and whatever else they may need, just as your own receptionist would; all as part of our service.

Choose from our fixed rate call plans (below), or opt for a per-minute plan (at just 70p per minute);

Even our lightest call plan contains inclusive calls to get you started - you simply choose the plan that most suits your requirements;


Fixed Rate Booking Call Plan Options
Monthly Call Plan £40 £70 £120 £240 £360 £480 £600 £800 £1,000
Inclusive Calls 15 45 80

165

260 370 480 700 1000
Cost Per Extra Call £1.60 £1.60 £1.50 £1.45 £1.40 £1.30 £1.25 £1.15 £1.00

We are happy to use your existing diary system, or will be happy to recommend our favourite solutions - (from free secure online-diaries to tailor-made booking software).

Our pricing is based on your monthly usage - And you can even try our service for free - just click here!

What's Included?

  • Free set up of bespoke profile
  • Calls answered using a greeting of your choosing
  • Online diary management (booking / cancelling / moving)
  • Inbound & outbound calls to manage bookings
  • Email notification of all calls handled
  • Screening of unsolicited calls - we handle these for free!
  • Responding to website & email enquiries
  • Full customer support (providing information regarding directions, pricing, what's involved) as required.
  • Obtaining details from new clients (Typically their name, number, email, date of birth)*
  • Transferring of calls, where required (i.e.in the case of an emergency call)**

Call us now for a free trial on 0800 0430084 or 01992 531000 or, if you don't require appointment booking, please click here to view alternative plans and options.

Any Hidden Extras?

No.  All of the above is included in the prices listed above.  This is the beauty of a fixed rate per call - So there's no extra costs and at the end of the month, you'll see that the number of charged calls ties up precisely with the number of messages you've received!

* If taking large amounts of data from callers, (i.e. credit-card payments at time of booking, promo codes, marketing/referral information, or additional back-end support on each call (i.e. sending out email confirmation to patients (non-automated) a per-minute or bespoke call plan may be required.  Please call so we can discuss your needs and create a tailor-make a solution so the cost/duration is viable for both parties.

** Transfer rates (for phone bill) would apply at agreed rate.